Human-Centered Design / Method
Empathy mapping
Definition
A structured technique for organizing observations about what users say, do, think, feel, need, or experience.
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Open this concept in the glossary →Editorial explanation
It helps teams turn qualitative research into a shared picture that can inform design priorities and hypotheses.
Related concepts
Sources and evidence
- LeBOK — 2.2.3 Empathy Mapping (direct)